Fraktpolicy

At Henriettah, we are committed to getting your order to you safely and efficiently. Please review the information below regarding our shipping process, delivery times, and order tracking.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or holidays will begin processing on the next business day.

During promotional periods, holidays, or periods of unusually high order volume, processing may take a little longer. We appreciate your patience and understanding.

2. Shipping Times

Estimated delivery times are:

Standard Shipping: 7–15 business days
International Shipping: 10–20 business days

Please note that delivery times are estimates and may vary depending on your location, shipping carrier, customs procedures, weather, or other circumstances outside our control.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and available shipping method.

From time to time, Henriettah may offer promotional free-shipping offers. Any applicable offer will be clearly displayed on our website or at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow 2–5 business days for tracking information to become active after receiving your shipping confirmation.

5. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If your package has not arrived within the expected delivery timeframe, please contact us at [your customer service email] with your order number so we can assist you.

Henriettah is not responsible for delays caused by circumstances outside our control, including carrier delays, customs processing, severe weather, or other unforeseen events.

6. Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you notice an incorrect address, contact us as soon as possible at [your customer service email]. We will do our best to assist you before your order is shipped.

Once an order has been shipped, we may be unable to change the delivery address.

7. Customs, Duties, and Taxes

For international orders, additional customs duties, taxes, or fees may apply depending on the destination country.

Any customs duties, import taxes, or other fees charged by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also result in additional delivery time.

8. Damaged Packages

If your order arrives damaged, please contact us at [your customer service email] as soon as possible.

Please provide your order number and clear photographs of the damaged package and items so we can review the issue and determine the appropriate solution.